At soulrebel-eshop.com, we are very committed to respecting the privacy of our visitors and users. To this end, this Privacy Policy (the “Privacy Policy”) describes how Soul Rebel collects, uses and shares your personal information, and explains the rights you may have regarding this Personal Information. This Privacy Policy applies to all users of Soul Rebel E-Shop, including unregistered visitors, registered users and Premium users (collectively, the “users”, “you” or “your”), and to all Soul Rebel Services, including our websites (in particular www.soulrebel-eshop.com and any of its subdomains, the “Website”), web applications (the “Soul Rebel Applications”), mobile applications (“Mobile Applications”) and related services (collectively, the “Services”).
This Privacy Policy is not intended to override the terms of any contract you have entered into with us, nor any rights you may have under other applicable data privacy laws.
Before accessing or using our Services, please read this policy and make sure that you fully understand our practices regarding your personal information. If you have read and fully understood this Privacy Policy and remain opposed to our practices, you must immediately leave and stop using our Services. If you have any questions or concerns about this policy, please contact us at contact@soulrebel-eshop.com.
2. Personal Information we collect 2.1 User informationIn order to provide our Services, we need to collect certain Personal Information relating to an identified or identifiable natural person (the “Personal Information”). We collect Personal Information that you provide to us when you use the Services or from other sources. The types of Personal Information we collect about you include:
- Information you provide to us: When you register for one of our Services, purchase an item, use one of our Services, and/or contact us directly through any communication channel (for example, email), you provide us with Personal Information such as your name, email address, telephone number, certain payment-related Personal Information (for Users of paid Services), certain Personal Information that you include in your communications with us, and certain Personal Information contained in scanned identification documents (such as an identity card, driving licence, passport or official company registration documents).
When you visit, download and/or use one of our Services, we may collect aggregated Personal Information about how it is used, such as visitor and user navigation and activity on the Services, non-identifiable Personal Information concerning the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, timestamps, etc.
2.3 Information we collect from other sourcesWe may receive Personal Information about you from third-party sources, such as:
- i) security service providers and fraud detection or prevention service providers, for example to help us remove users associated with fraud, or
- ii) social media platforms. When you sign in or register using your social media account, we may receive Personal Information from that service (for example, your username and basic profile Personal Information) and, in some cases, we may collect Personal Information from specialist companies that help us improve our service offering;
- iii) advertising and marketing partners that track, manage and measure our advertising campaigns.
We use your personal information to:
- Provide and operate the Services.
- Develop, personalise, expand and improve our Services, based on Users’ preferences, experience and common or individual difficulties.
- Provide our Users with ongoing customer and technical support.
- Contact our Users with promotional messages and general or personalised service-related notices.
- Update, expand and analyse our records in order to identify new customers.
- Create aggregated statistical data and other aggregated and/or inferred Personal Information that we or our business partners may use to provide and improve our respective services.
- Provide professional assistance.
- Strengthen our data security and fraud prevention capabilities.
- Comply with applicable laws and regulations.
We use your Personal Information for the purposes set out in section 3:
- If the use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you.
- If we need to use your personal information to comply with a relevant legal or regulatory obligation.
- If we need to use your personal information to support certain legitimate business interests or objectives (for example, to maintain and improve our Services and Soul Rebel’s efficiency by identifying technical issues), provided that this is done proportionately and respects your privacy rights.
We may share your personal information with service providers and other persons (or allow them to access it) under the following conditions:
4.1 Third-party service providersSoul Rebel has established partnerships with certain service providers whose services and solutions complement, facilitate or improve ours. These include server hosting and colocation services, communication and content delivery networks (CDNs), data security and cybersecurity services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording and remote access services, performance measurement, data optimisation and marketing services, content providers and our legal or financial advisers (collectively, the “Third-Party Service Providers”).
Soul Rebel may share the following categories of Personal Information with Third-Party Service Providers for business purposes:
- Identifiers, including name, alias, postal address, unique personal identifier (PIN), online identifier, internet protocol address, email address, account name or other similar identifiers.
- Commercial Personal Information, for example Personal Information concerning products or services purchased, obtained or considered.
Soul Rebel may disclose or allow access to your Personal Information following a lawful request, such as a subpoena, legal proceeding, search warrant or court order, or in compliance with applicable laws, if we believe in good faith that the law requires us to do so, with or without notice.
4.3 Protecting rights and safetySoul Rebel may share your Personal Information if we believe in good faith that doing so will help protect the rights, property or personal safety of Soul Rebel, any of our Users, their Users or any member of the public, with or without notice.
4.4 Social media features and framed pagesOur Services include certain social media features, widgets and single sign-on features, such as buttons linked to “Facebook” as well as other interactive mini-programs (the “Social Media Features”). These Social Media Features may collect certain Personal Information, such as your IP address or the page you are visiting on our Website, and may create a Cookie to enable them to function properly. Social Media Features are hosted either by a third party or directly on our Services. Your interactions with these third-party Social Media Features are governed by their policies and not ours. In addition, our Services may allow you to share your Personal Information directly with third parties, for example through framed-page techniques used to deliver content to or from Third-Party Service Providers or other parties while preserving the look and feel of our Website and Services. If you choose to interact or share Personal Information, you are in fact providing it to those third parties and not to us, and those interactions and sharing are governed by the policies of those third parties and not ours.
4.5 At your directionSoul Rebel may also share your Personal Information with third parties for other purposes, at your direction or with your explicit consent.